E-commerce Purchases Policy
Los Fresnos Rodeo Purchase Policy
Effective Date: October 15, 2025
This Purchase Policy covers all transactions made through Saffire, SaffireTix, and ETix, as well as any e-commerce charges made on LFRodeo.com.
Ticket Terms of Use
The code on each ticket allows redemption of the item described, and it will be scanned for authenticity. Do not make additional copies of your ticket(s); duplicates will be rejected. Purchase of tickets by a third party is not authorized and carries a risk of being fraudulent. Los Fresnos Rodeo reserves the right to require photo ID for entry. Tickets are a revocable license to fulfill items, entry, or services. Management may, without refund, revoke this license and refuse admission or redemption for non-compliance with these terms or for disorderly conduct. Unlawful sale or attempted sale subjects tickets to revocation without refund. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and so are void. You voluntarily assume all risks whether occurring prior to, during and after this event. You agree to release the organization, facility, participants, Saffire and their respective affiliates and representatives from responsibility and related claims. You grant unrestricted license to use your image or likeness in photograph or video by the event and its respective agents.
Refunds, Disputes & Cancellations
By proceeding with a purchase from Los Fresnos Rodeo, you acknowledge that you have read, understood, and agree to abide by the terms outlined in this disclosure regarding refunds.
Please note that all sales are final, and we do not offer refunds unless otherwise stated explicitly by Los Fresnos Rodeo or as required by law. This policy applies to all ticket purchases made through our website or any authorized ticketing platforms (Saffire, SaffireTix, ETix), as well as any other item or service purchased via Ecommerce on LFRodeo.com. Los Fresnos Rodeo recommends acquiring tickets only through our authorized platforms and does not guarantee authenticity for tickets purchased, exchanged or otherwise obtained through unauthorized platforms.
We understand that unforeseen circumstances may arise that prevent you from attending an event or using a purchased service/item. However, due to the nature of event planning, logistics, and item finality, we are unable to accommodate refund requests, including but not limited to:
- Change in personal plans
- Travel disruptions
- Inclement weather
- Artist or performer lineup changes
- Venue changes
- Buyer's remorse or change of mind regarding an item/service purchased via LFRodeo.com
Disputes or Chargebacks:
Disputing charges processed by or on behalf of Los Fresnos Rodeo, including by its partner, Saffire or SaffireTix, or any e-commerce charges made on LFRodeo.com, may result in being blacklisted (banned) from future purchases and should not be used as a method for obtaining a “refund”.
Cancellations:
In the event of a cancellation or rescheduling of the event by Los Fresnos Rodeo, ticket holders will be notified promptly, and alternative arrangements or refunds may be offered at our discretion. For non-event Ecommerce purchases on LFRodeo.com, any product or service not fulfilled due to a decision by Los Fresnos Rodeo will be subject to a refund or alternative arrangement at our discretion.
Contacting Us:
If you have any questions or concerns regarding this policy or need assistance with your purchase, please don't hesitate to contact our customer support team at ticketing@lfrodeo.com.
Effective Date and Changes
Los Fresnos Rodeo reserves the right to modify the terms of this policy at any time and in our sole discretion, by posting a change notice to this page.